Investigation: Allegiant has low prices, high complaints
Cincinnati.com, November 10, 2014
Allegiant Air's dirt-cheap ticket prices to sunny destinations can come with a pricey risk: spoiling your vacation.
The Las Vegas-based carrier has the highest complaint rate of any airline flying out of Cincinnati/Northern Kentucky International Airport – and second-highest among the nation's commercial airlines, an Enquirer analysis of federal data shows.
Discount carriers not worth the risk
Cincinnati, October 13, 2014
" (Oct. 10): We were scheduled to leave CVG at 1:00 pm Friday destined for Fort Myers on Allegiant Air (FL#963). We received several texts of delays, and finally boarded our flight at 5:00 p.m. We sat on the plane for over an hour, with multiple excuses, and finally deplaned at 6:15 p.m. where we were told to wait another hour. At 9:00 pm. the flight was canceled. Our options were a refund, or a flight the next day at 3:00 p.m. The refund was only on the airfare - not on the charges for baggage or seat assignments.
President resigns at Las Vegas-based Allegiant Air
VegasInc, October 1, 2014
Andrew Levy, Allegiant Air’s day-to-day operations boss and its highest-paid executive, has resigned. The Las Vegas-based discount carrier announced today that Levy, president and chief operating officer, has quit his executive posts and stepped down from the board of directors. His resignation is effective immediately, company spokeswoman Jessica Wheeler said.
Union alleges Allegiant Air pilots leaving at accelerated rates
LAS VEGAS REVIEW-JOURNAL, Septeber 24, 2014
The union that represents pilots of Las Vegas-based Allegiant Air say pilots are leaving the airline at accelerated rates to work for companies that are offering higher pay and benefits.
The Airline Professionals Association Teamsters Local 1224, based in Wilmington, Ohio, is surveying pilots that have left the airline to confirm their belief that they’re leaving to work for companies with better and safer operations, working conditions and better schedules.
"Pilot attrition accelerates at Allegiant Air as labor issues heat up"
gnomes national news service, September 23, 2014
WILMINGTON, Ohio, Sept. 23, 2014 /NEWS.GNOM.ES/ — Pilot attrition is accelerating at Allegiant Air as pilots, even senior captains with many years invested, have been leaving in increasing numbers for companies luring them with better and safer operations, better working conditions, better schedules and increased compensation and benefits packages.
Allegiant drops flights between Hawaii and Bellingham
The Bellingham Herald, September 8, 2014
BELLINGHAM — Allegiant Air has decided to stop offering flights between Hawaii and Bellingham. Allegiant recently came out with its winter schedule, listing Las Vegas and Los Angeles as the only airports offering regular service to Honolulu. Several other airports in the western half of the U.S. will have seasonal Allegiant service to Hawaii, but Bellingham was not on the list.
Allegiant Air begins charging customers to print boarding pass
WTXL, September 4, 2014
LAS VEGAS, Nevada (WTXL) -- At a point when flyers may have believed there was nothing else to be charged for, Allegiant Air announced they will now begin charging passengers $5 to print a boarding pass at the airport.
Allegiant Air flight to Sanford loses cabin pressure
PASSENGERS ARE SHARING THEIR STORIES AFTER A REAL MID-AIR SCARE, WKMG 6, September 1 2014
THEIR ALLEGIANT AIR FLIGHT TO ORLANDO SANFORD INTERNATIONAL WAS SUPPOSED TO TAKE A FEW HOURS, BUT THEY LANDED A DAY LATER. THEY'RE GLAD TO BE BACK ON THE GROUND IN ONE PIECE.
Allegiant Air plane makes successful emergency return to Lansing with 166 passengers
The Republic, Columbus Indiana, August 8, 2014
LANSING, Michigan — A Florida-bound airplane has made an emergency return to Lansing because of a mechanical issue.
A Capital Regional International Airport spokeswoman says no one was injured during the incident Thursday. The Allegiant Air jet carrying 166 passengers en route to Orlando began its return to the airport about eight minutes after it left because of a compression alert. The Boeing MD-80 landed 16 minutes after takeoff.
The Boeing MD-80 landed 16 minutes after takeoff.
Extended delay tries Allegiant passengers' patience in Fresno
The Fresno Bee, August 5, 2014
Friday just wasn't a great day for Allegiant Air -- or for about 160 of its passengers in Fresno.
Allegiant Flight 517, the low-cost airline's "early" flight from Fresno Yosemite International Airport to Las Vegas, was supposed to take off just before 3 p.m. But Allegiant's McDonnell Douglas MD-80 jetliner suffered from a balky weather radar unit that could not be quickly repaired.
Computer glitch blamed for Allegiant Air delays
Tampa Bay Times, July 18, 2014
A systemwide failure of Allegiant Air's computer system caused flight delays Friday. At St. Petersburg-Clearwater International Airport, where the airline is the largest provider of flights, the system failure was reported just before 8 a.m., spokeswoman Michele Routh said. It was expected to cause a domino-effect delay in most of the 16 arriving and 16 departing flights from the airport today.
"Everybody's going to be delayed systemwide," Routh said.
Allegiant computer system restored after outage Friday
Las Vegas Fox 5, July 18, 2014
Allegiant Air said its computer system was restored Friday afternoon after an outage earlier in the day forced at least 26 flights to cancel or be rescheduled. According to the carrier, the system was restored at 1 p.m. Allegiant spokesperson Micah Lillard said the outage began about 5:30 a.m.
The technical difficulties forced Allegiant to cancel eight flights while rescheduling 18 others to Saturday. A total of 250 flights were scheduled Friday. The outage affected about 4,000 passengers.
Loss of cabin pressure diverts Allegiant flight back to HNL
KITV4 ABC, June 30, 2014
HONOLULU —An Allegiant Air flight from Honolulu to Los Angeles had to return to Honolulu International Airport due to a reported loss of cabin pressure, according to the Federal Aviation Administration.
Passengers: Smoke filled cabin as Missoula-bound Allegiant flight made emergency landing
Missoulian, June 15, 2014
An Allegiant Air flight traveling from Las Vegas to Missoula on Friday was diverted and forced to make an early landing in Nevada after mechanical problems with the hydraulics system.
Jessica Wheeler, a spokesperson for Allegiant, said the plane landed safely in Wendover, Nevada, early in the flight after a hydraulic warning light came on. There were no injuries to the passengers or crew.
Allegiant Air flight makes emergency landing in Portsmouth
WMUR 9, PORTSMOUTH, N.H., June 7, 2014
An Allegiant Air flight from Sanford to Bangor, Maine, had to make an emergency landing at Portsmouth International Airport at Pease Saturday morning.
The pilot was alerted to low fuel pressure in one engine on flight 736, according to an airline spokesperson. The crew decided to get on the ground as quickly as possible and made the safe landing in Portsmouth at 10:20 a.m.
Plane evacuated at Mesa airport after crew smells smoke
Six people reported minor injuries and were treated by paramedics at the airport, according to airport spokesman. AZ CENTRAL, May 19, 2014
An Allegiant Air flight bound for Wichita, Kansas, was evacuated Monday at Phoenix-Mesa Gateway Airport after the crew noticed the smell of smoke as the plane was taxiing, airport officials said.
To the Allegiant Ticket Agent Who Assigned Me Seat 36F
Huff Post Travel, April 21, 2014
I'm sorry I complained and spoke to you in a nasty tone of voice when checking in four hours before my flight on Friday. It's just that I was a little surprised when you informed me that it would cost me $50 for the privilege of storing my carry-on bag in the overhead compartment on board Allegiant Flight 227.
Allegiant Air To Pull Out Of Rochester Airport
This marks the Las Vegas-based airline's second failed attempt to serve the Rochester market. From 2008 to 2010, it offered bargain nonstop flights to Las Vegas. POST-BULLETIN, ROCHESTER, MINN, April 11, 2014
Allegiant Air announced Tuesday it is pulling out of the Rochester International Airport and will end its weekly nonstop flights to Arizona on May 14. "We are always disappointed to end service in a market," said Eric Fletcher, Allegiant's manager of airports. "We thank the Rochester International Airport for their partnership and apologize to any travelers who are inconvenienced by this decision."
Allegiant Air will suspend MacArthur Airport service until December
Newsday, April 9, 2014
Allegiant Air, Long Island MacArthur Airport's newest airline addition, which joined the financially strapped Ronkonkoma airport in December, has announced it will suspend service during the summer and fall months.
Computer "glitch" seat assignment snafu
Allegiantair.com, March 27, 2014
Allegiant Air is experiencing a computer glitch with seating assignments causing duplication of seats at time of check in. The issue has been corrected but at this time any pre-purchased seats on today's flights 3/26/14 may not be available. Allegiant Air is attempting to honor all pre-purchaced seat and apologize if the seat you purchased is not available.
Allegiant Air refuses to refund cost of tickets after woman's unexpected death
Fox News, March 5, 2014
It used to be that airlines would be flexible when it came to situations of life and death. But now carriers are less accommodating to travelers’ changing plans when dealing with the death of a relative.
Allegiant's takeoff from CHO confounds
The Daily Progress, February 26, 2014
Allegiant Air’s turbulent departure from the Charlottesville market has left local airport advocates grounded in frustration. The Las Vegas-based airline halted service at Charlottesville Albemarle Airport following a Sunday flight to Florida. The move was announced in January, less than 100 days after Allegiant’s first flight here from Sanford International Airport in Orlando, Fla.
“We will probably never know all the reasons that Allegiant had for ending its service to our community so quickly,” Melinda Crawford, the airport’s executive director, said in an email. “We know that our region certainly embraced their non-stop service to central Florida, which was clearly reflected in the strong ridership and advanced bookings on their flights.”
Las Vegas’s home-grown airline sees growing pains at age 15
LAS VEGAS REVIEW-JOURNAL, February 22, 2014
If court-ordered to unplug Merlot, Levy said in court papers, “We would likely have no choice other than to terminate flight operations until an alternate, reliable system could be created and then approved by the (Federal Aviation Administration).”
Shortage of pilots is impacting regional airlines like Allegiant
Youngstown news, vindy.com, February 22, 2014
The recent cancellation of Alle- giant Air flights to Youngstown has focused attention on the regional airline’s operational troubles and has raised concerns about future disruptions.
Mahoning Valley residents were up in arms recently when Allegiant delayed a flight from Punta Gorda, Fla., to Youngstown-Warren Regional Airport. The airline said low cloud cover prevented aircraft and crews from reaching the airport. The rescheduled flight the next day was then canceled because of “operational” issues.
Teamsters Aviation Mechanics Coalition to Launch Investigation into
Allegiant Air Maintenance Practices
Sacramento Bee, February 21, 2014
WASHINGTON, Feb. 21, 2014 -- /PRNewswire-USNewswire/ -- The Teamsters Aviation Mechanics Coalition (TAMC) announced today that it will launch an investigation into reports of a disproportionate number of engine failures, air returns and declared emergencies at Allegiant Air. TAMC immediately recognized that a comprehensive investigation into the continuing maintenance failures at Allegiant is imperative after interviewing pilots at the airline.
Allegiant Travel Stock Rating Lowered by Zacks (ALGT)
Mideast Time, February 11, 2014
Zacks lowered shares of Allegiant Travel (NASDAQ:ALGT) from a neutral rating to an underperform rating in a research report released on Monday morning, Stock Ratings Network reports. Zacks currently has $89.80 price objective on the stock.
Lack of pilots may have impacted weekend Allegiant delays
Airline says certification backlog has caused ‘hiccups’ in schedule, February 4, 2014
Allegiant Air acknowledged Monday that it is working its way through a pilot-certification backlog that has disrupted some of its planned service, and the airline’s pilots have now weighed in on training and safety concerns surrounding the airline.
ALLEGIANT AIR: Flights To Punta Gorda Canceled
NBC 13 Des Moines, February 3, 2014
Hundreds of passengers are questioning why Allegiant Air canceled nearly all of its flights between cold Des Moines and warm Punta Gorda, Florida. Allegiant Air sent out an apology for the delays on Jan. 31st, claiming weather was an issue. The company is offering refunds and an additional $100-voucher for future travel.
Allegiant cancellation strands hundreds in Florida
SJR, February 2, 2014
The cancellation of Allegiant Air flights Friday at a Florida airport because of fog left hundreds of passengers stranded, including those from Springfield. Among the stranded was Richard Hart of Springfield, who said he was supposed to leave Friday but was stuck in Florida until Monday. Hart said local law enforcement had to be called to cool down passengers who were upset over the announcement.
Many passengers felt fog wasn’t the real reason flights were canceled, Hart said, adding he would be using another airline in the future. “It’s cheap and convenient, but I don’t know if it’s reliable,” he said.
Valley passengers left stranded in Fla. blast Allegiant
Youngstown News, February 2, 2014
YOUNGSTOWN It’s not likely that Donna Bobeck will fly Allegiant Air again.
The Girard woman said she and her husband, Walter Bobeck, have been stranded in Punta Gorda, Fla., since Thursday, when their first flight back to Youngstown was canceled for “operational need.” Flight 980 then was renamed Flight 1980 and rescheduled for Friday, but, again, was canceled, along with several others — this time because of “the weather in Punta Gorda,” according to Allegiant Air’s website.
Problems With Plane Keep It From Taking Off
LEX 18, January 31, 2014
A possible problem with the nose wheel of a plane kept it from taking off at the Blue Grass Airport Friday around noon. Airport officials said the plane was heading to St. Pete/Clear Water area in Florida, but it never took off due to a possible issue with the nose wheel. They said the plane was never on the runway; the pilot noticed something wrong with the nose gear and stopped the plane.
Allegiant Announces End of Service from Charlottesville
Newsplex.com, channel CBS 19, ABC 16, Fox 27, My TV, Weather Now, January 31, 2014
One of the newest airlines to fly out of Charlottesville is announcing the end of its service in this area. As of February 23rd, Allegiant Air says they will no long fly out of the Charlottesville Albemarle Airport (CHO).
Allegiant Air passengers stranded in Punta Gorda
NBC 2, Video, January 31, 2014
PUNTA GORDA, FL - Fed up and furious, hundreds of Allegiant Air passengers have been told their flights were cancelled after days delays and waiting. Airline officials are saying the weather is the cause.
Allegiant (ALGT) Falls: Stock Tumbles 8.6%
by Zacks Equity Research Published on January 31, 2014
Allegiant Travel Company saw a big move last session, as the company’s shares fell by nearly 9% on the day. The move came on pretty good volume too with far more shares changing hands than in a normal session. This continues the recent downtrend for ALGT, as the stock is now down by over 16% since Jan 3.
Smaller Airlines Face Creeping Costs as Big Rivals Soar
Bloombergh Buisness Week, January 31, 2014
Shares of Allegiant Travel (ALGT), parent of Allegiant Airlines, dropped 9 percent on Thursday after the company spooked investors with deeper spending than expected this year, most of it related to aircraft maintenance, pilot training, and costs associated with adding new Airbus (EAD:FP) jets to its fleet. The airline’s monthly maintenance bill tops $100,000 for each of its 53 older McDonnell Douglas (BA) MD-80 airplanes, which date to the 1980s.
Allegiant Air Pilots To Meet With Investors, Analysts To Discuss Operating, Safety Concerns - Marketwatch.com, January 29, 2014
The Allegiant Air Pilots Executive Council, an employee group of Allegiant Travel Company ALGT pilots represented by Teamsters Local Union 1224 in Wilmington, Ohio, announced plans today to begin formal dialogues with Allegiant stakeholders and other influential voices in the financial community, including institutional shareholders, equity analysts, corporate lenders and insurers, in order to address operating and safety concerns that exist at the airline.
Allegiant Air Pulling Out Of Manhattan
MANHATTAN, Kan. (WIBW) - January, 27, 2014
Allegiant says it will no longer fly out Manhattan, starting late next month. In a statement released early Monday night, the low-cost airline said flights out of Manhattan Regional Airport will end on Feb. 23, 2014.
Allegiant’s “Open Door” Slammed in the Faces of Flight Attendants
Flight attendants deliver letter to headquarters and are told they aren’t employeesTWU Press release, January 23, 2014
LAS VEGAS – In the past, Allegiant Air has told employees that management has an “Open Door Policy” for employees to discuss problems or concerns with them, but today when 40 Allegiant flight attendants showed up at headquarters and asked to speak to the vice president of their department, they were met by an armed guard and not allowed in the building. When they showed their employee badges, they were told they were “not employees today.”
Allegiant ends Plattsburgh to Las Vegas route
WCAX, January 17, 2014
Allegiant Airlines is grounding its flights from Plattsburgh to Las Vegas. Right now, Allegiant offers two direct flights a week for that route. The airport manager in Plattsburgh says the airline's 757s run at about 84-percent capacity.
Allegiant Airline Passengers Stranded in Tulsa
Tulsa Chanel 8, January 10, 2014
98 Allegiant Airline passengers thought they were boarding a flight to Springfield, but ended up landing in Tulsa Friday morning.
Allegiant Travel Downgraded to Hold at Deutsche Bank (ALGT)
Ticker Report, January 10, 2014
Deutsche Bank lowered shares of Allegiant Travel (NASDAQ:ALGT) from a buy rating to a hold rating in a research report released on Thursday morning, TheFlyOnTheWall.com reports. Deutsche Bank currently has $110.00 price objective on the stock.
Allegiant customer’s speak out on Facebook
January 6, 2014
“Your customer service is horrid.”
"I just would like to inform everyone to NEVER fly allegiant they could care less about their customers!"
"Flight 807 SGF TO PIE is not recognized. Customer service isn't taking calls."
“Allegiant Air you suck at customer service!!!!”
“Our party of 12 had another terrible customer experience with Allegiant Air.”
See more at https://www.facebook.com/Allegiant
Passengers stranded after several Allegiant cancellations
NBC 2, January 2, 2014
Hundreds of people flying Allegiant in Punta Gorda, St. Petersburg and Orlando had their trips canceled over the New Year holiday with no definite answer about when they'd be able to return home. The last thing you want to see when arriving at an airport is blinking red lights –- a total of 15 Florida Allegiant Air flights, four in Punta Gorda, were canceled or delayed.
"I've been dealing with some frustration," said Michele Gelfman of South Bend, Indiana. "Not being able to get out yesterday, obviously missing work today, missing some meetings."
Allegiant Air flights at Eastern Iowa Airport delayed
'Irregular operations' cited in flight changes
The Gazette, January 1, 2014
Allegiant Air spokeswoman Jessica Wheeler says issues with crew availability has forced it to delay a number of lights, including two flights in and out of The Eastern Iowa Airport. According to the airline’s website, Flight 996 originally scheduled to depart Punta Gorda, FL to Cedar Rapids, IA on January 1, 2014 will now be operating as flight 1996 on January 2, 2014.
Flight 997 originally scheduled to depart Cedar Rapids, IA to Punta Gorda, FL on January 1, 2014 will now be operating as flight 1997 on January 2, 2014.
UPDATE: More Allegiant flights delayed at Punta Gorda, St. Pete
Herald-Tribune, January 1, 2014
Allegiant Airlines delayed or cancelled more flights on Wednesday, including several at Punta Gorda and Tampa/St. Petersburg. According to a travel advisory posted on the airlines' website, the following flights were delayed one day, and will fly on Thursday instead of today.
Here is the information from Allegiant Air's website www2.allegiantair.com/travel-advisory :
Due to irregular operations, the following flights on January 1, 2014 have been rescheduled and will operate on January 2, 2014:
Allegiant delays local flights by a day
Herald-Tribune, December 31, 2013
Allegiant Air has postponed a series of flights out of and into local airports, including Punta Gorda and Tampa, company officials announced. In all, 15 flights -- including four involving Punta Gorda Airport -- were delayed by a day, with six of those originally slated for today, accordig to the Allegiant Travel web site.
Some Allegiant Air flights canceled after system-wide issues
WZVN ABC 7, December 2, 2013
Some Southwest Florida flights were canceled after Allegiant Air experienced system-wide issues over the holiday weekend. We learned there are several reasons behind the cancelations, including crew scheduling and weather.
Fourteen flights were canceled Monday, with another ten canceled the day before. While that may not seem like a lot, the airline operates much differently than regular carriers. Many flights only operate two or three times per week, making it difficult to rebook passengers.
Lansing-bound Allegiant flight canceled
LSJ.com, December 1, 2013
LANSING — Allegiant Air canceled a flight from Florida to Lansing on Sunday, snarling post-Thanksgiving travel plans for some local residents.
The Las Vegas-based airline said crew shortages led it to cancel Flight 656 from Orlando Sanford International Airport in Sanford, Fla. Passengers were notified and will be given $100 vouchers to use on future flights, spokeswoman Jessica Wheeler said.
Beware If You’re Flying One of These Airlines Thanksgiving Weekend
The Motley Fool, November 29, 2013
Allegiant's employees are almost as disloyal. Only 41% say they'd recommend the carrier. Flying either airline this weekend is likely to be a sardine-like experience, with loads ranging around 86% last month.
FIRST DIRECT FLIGHT TO TAMPA GROUNDED FOR 26 HOURS
Valley news live, November 24, 2013
Hector International was a-buzz yesterday with passengers eager to board the first Allegiant Airline direct flight from Fargo to Tampa, Florida. However, the excitement quickly fizzled when the plane never took off.
After a day-long wait, passengers eventually got off the ground in the afternoon, but not without a hassle and a lot of frustration.
Flight attendant union worried about Allegiant
Seacoastonline.com, November 22, 2013
When Allegiant Air announced in August that it would resume flights to Florida from Portsmouth, the Portsmouth Herald greeted the news with "cautious optimism" in an Aug. 26 editorial.
Now that flights are under way, it's time for more caution and less optimism.
Thanks to a "no-fee" incentive from the Pease Development Authority, as reported by the Herald on Aug. 21, Allegiant is paying "no landing fees, fuel flowage fees or other standard fees."
Although Allegiant is not paying any fees, customers are. The company's "shockingly low" introductory fares of $99 round-trip, according to an Aug. 27 report in the Herald, were available to only a small number of customers. The rest will pay fares as high as $280 per person, plus fees for carry-on or checked baggage ranging from $10 to $75.
For the first two weeks of scheduled flights, customers were rerouted through Manchester because the Portsmouth airport was unavailable. Allegiant has a history of reported delays and cancellations — including a Honolulu Star Advertiser report that passengers were delayed for up to 52 hours in Hawaii, and a report from KTVK- TV in Arizona that passengers were stuck on a tarmac for hours without water or air conditioning.
Teamsters File Suit Against Allegiant Air
PNR Newswire, November 19, 2013
he International Brotherhood of Teamsters Airline Division and Teamsters Local 1224 filed a lawsuit against Allegiant Air Friday afternoon, November 15, in the federal district court in Ft. Lauderdale, Florida. The lawsuit alleges that Allegiant Air is violating the Railway Labor Act by disregarding many of the provisions and protections contained in the Work Rules Agreement negotiated by Allegiant Air and AAPAG, the former independent union representing the pilots of Allegiant Air.
Allegiant reduces St. Cloud-to-Orlando service before it starts
St Cloud Times, by Lisa Schwarz November 15, 2013
About a month before Allegiant Air was set to launch twice-weekly flights between St. Cloud and Sanford, Fla., it has cut that schedule in half for most of the winter, citing weak demand. The Wednesday and Saturday service to the Orlando-area airport was announced Aug. 20 and is due to start Dec. 18.
But passengers who had booked Wednesday flights in deep winter are seeing their itineraries changed to Saturday flights. Wednesday flights serving the Orlando area from St. Cloud have been dropped from the schedule after Jan. 8 through April, the extent of Allegiant’s posted schedule.
Allegiant Air Flight makes emergency landing at BIA
WCSH 6, November 11, 2013
BANGOR, Maine (NEWS CENTER) -- There were some frightening moments in the sky over Bangor for 155 passengers aboard an Allegiant Air Flight that took off from BIA Sunday morning.
Officials from Allegiant Air and Bangor International Airport tell NEWS CENTER that Flight 737 bound from Bangor to Sanford/Orlando, Florida lost one of it's two engines and had to return to the airport and make an emergency landing. The plane took off around 11:30 a.m. and had turned around and made the landing shortly before noon.
Passenger counts for Allegiant Air drop in October
Las Vegas Review-Journal, November 7, 2013
In an unusual month for Allegiant Air, the passenger counts across its system declined in October.
For much of this year, the unit of Allegiant Travel Co. has expanded at a single-digit pace as it ended many of its charter flying contracts while schedule service continued to grow. In October, however, the passenger count on all flights of 483,000 fell 5.4 percent from the same month last year and the 468,000 passengers on scheduled service was down 1.6 percent.
3OYS: Death no excuse for Allegiant refund
AZ Family 3 on your side, November 1, 2013
MESA, Ariz -- A Valley woman is outraged after finding out she's losing hundreds of dollars. That's because her mother died less than 24 hours before she was scheduled to board a flight. The airline is Allegiant, which is based out of Mesa Gateway Airport. Allegiant has been in the news a lot this year regarding all kinds of customer complaints. But a Valley woman says her complaint takes the cake.
First, we go back to a December 2012 3 On Your Side report.
“I've been imprisoned by Allegiant Airlines for over nine hours and I'm outraged," Sherri Montoya said. From trapping passengers on the tarmac for hours to canceling flights without notice. “I went up to the counter and said, 'She's going to Rapid City' and one of the lady's looked at me and said 'No, we closed that flight," Montoya said.
In the past year, 3 On Your Side has reported one horror story after another about Allegiant Air. And just when we thought we'd heard it all, we met Ashley Haynes.
Allegiant's first flight from Portsmouth delayed another week
Seacoast online, November 1, 2013
PORTSMOUTH — Allegiant Air's launch of passenger service into and out of Portsmouth International Airport at Pease will have to wait another week, airline officials announced Thursday. Commercial passenger service out of the local air terminal was originally expected to begin Oct. 25. However, Allegiant said the recent government shutdown caused delays that forced it to divert take-offs to Manchester-Boston Regional Airport.
Union protests Allegiant in Punta Gorda
By Lucas Seiler, Charlotte County Reporter, October 31, 2013
Members of the Transport Workers Union, representing more than 600 Allegiant Air flight attendants, protested the company for hours Thursday at Punta Gorda's airport. They claim a lack of integrity for their employees and the communities they offer service to, although the airline said that just isn't the case.
Allegiant brands their name as a low cost, direct ticket travel agency. They're known for giving people in smaller cities the chance for an easy getaway. At the same time, they're accused of cutting service if the flights aren't as popular as expected.
Debut of Allegiant's Pease-to-Florida flights delayed again
Seacoast online, October 31, 2013
PORTSMOUTH — Allegiant Air’s launch of passenger service into and out of Portsmouth International Airport at Pease will have to wait another week, airline officials announced Thursday.
Commercial passenger service out of the local air terminal was originally expected to begin on Oct. 25, however Allegiant said the recent government shutdown caused delays that forced it to divert take-offs to Manchester-Boston Regional Airport.
Company officials said the furlough of Transportation Security Administration employees during the shutdown postponed the installation of necessary passenger and baggage security screening equipment at Pease.
Debut of Allegiant's Pease-to-Florida flights delayed again
Seacoast online, October 28, 2013
Oct. 28 — To the Editor:
Yoel, of customer care at Allegiant, has told me that the airline refuses to reimburse the fare for a trip from Pease to Orlando on the grounds that the federal shutdown delayed start of service. Offering a flight from Manchester is not a useful alternative. There is no bus to that airport. Added to the fact that travel with charges for a case and carry-on bag, plus other smaller fees, made costs about twice the advertised fare leaves a sour taste with regard to Allegiant.
Kittery Point, Maine
Unionized Allegiant Workers Protest At Punta Gorda Airport
WGCU NPR, October 31, 2013
Unionized Airport workers held a leafleting campaign against Allegiant Airlines at Punta Gorda’s Airport Thursday.
Members of the Transport Workers Union, representing more than 600 Allegiant Air flight attendants, handed leaflets to passengers at the Punta Gorda Airport. The Union’s Vice President , Thom McDaniel, said they were protesting what they claim is the airline’s record for frequently abandoning routes and canceling services.
“You know Allegiant is one of the most profitable airlines in the country yet they are asking small communities to fund their expansion with no promise that they are going to make a long term commitment to their community,” he said.
A $7 million expansion is currently underway at Punta Gorda Aiport—paid for mostly by the Federal Aviation Administration. Some of the funding will be provided by the state of Florida and the airport authority.
Group protests Allegiant's expansion at Punta Gorda airport
Video: WINK NEWS CBS, October 31, 2013
PUNTA GORDA, Fla.- The Transport Workers Union is fired up, saying passengers need to know Allegiant Airlines isn't living up to its promises. Workers are trying to make their case to travelers outside the Punta Gorda airport today.
Union to protest Allegiant Airlines at Punta Gorda Airport
Herald-Tribune, October 31, 2013
Members of the Transport Workers Union plan to spend Halloween at Punta Gorda Airport, warning passengers and Southwest Florida residents of what they say is Allegiant Airlines' practice of ending service to communities with little notice.
Allegiant Air flight delayed more than 11 hours
CBS News, October 29, 2013
An Allegiant Air flight took off more than 11 hours behind schedule Monday night for an hour-and-a-half trip -- with many steaming passengers on board. Flight 1032 was supposed to take off from Oakland International Airport for Provo, Utah at 9:30 a.m. local time, airport spokesperson Brian Kidd tells CBS News. But it had to be towed back to the terminal due to a nose gear steering issue, and all passengers had to head back into the terminal.
Allegiant flew in a replacement craft that was slated to leave at 4 p.m. but it, too, had a mechanical problem.
Passengers Stranded On Allegiant Air Flight For Nearly 12 Hours
KUTV 2, October 29, 2013
(KUTV) Passengers on an Allegiant Airlines flight from California to Provo found themselves stuck at the airport for nearly 12 hours Monday.
Flight 1032 was scheduled to depart from Oakland at 9:30am Monday when a problem with the landing gear was reported while pushing back from the gate. Passengers were let off the plane while Allegiant sent a replacement aircraft. However, upon arrival, a maintenance issue was discovered on the second plane and a second replacement aircraft was sent from Phoenix. The second plane arrived in Oakland just after 6:30pm.
Call Kurtis: Why How You Book Could Ruin Your Trip
WEST SACRAMENTO (CBS13), October 24, 2013
What would you do if you missed your connection, and the airline refused to put you on the next flight?
That’s what Michael Hughes said happened to him when he booked his own trip from Stockton to Bentonville, Ala. All he wanted to do was get to his 88-year-old father’s hospital bed, after he had a medical emergency.
Airline Passenger Group calls on airlines to waive cancellation/change fees during Federal Government Shutdown - October 15, 2013
WASHINGTON - Paul Hudson, president of FlyersRights.org, a large airline passenger organization with 30,000 members, called today on US airlines to immediately waive change fees and offer refunds to passengers whose trips have been cancelled due to the Federal Government shutdown.
Allegiant Air wants to launch at Lunken Nov. 29, city says
Cincinnati.com, September 30, 2013
Low-cost airline Allegiant Air wants to launch flights at Lunken Airport by the end of November, according to a document obtained by The Enquirer. The Las Vegas-based vacation airline – which has targeted Cincinnati as part of big expansion plans in the Midwest and East Coast this year – hopes to launch service by Nov. 29, Lunken Airport Manager Fred Anderton told Federal Aviation Administration officials in a meeting Sept. 12. But it’s unlikely Allegiant Air will be able to launch flights by Nov. 29. A federally mandated environmental assessment process could take up to one year, city spokewoman Meg Olberding.
UPDATE: Tri-Cities Regional Airport lockdown lifted
after "suspicious object" found on Allegiant flight
BLOUNTVILLE, TN (WJHL) - UPDATE:
Tri-Cities Regional Airport's Melissa Thomas confirmed with News Channel 11 that the lockdown placed on the airport after a "suspicious object" was found on an Allegiant flight, has now been lifted.
New Union Boss for Airline Workers
Comes Out Swinging Against Allegiant
DAVID KOENIG, ASSOCIATED PRESS, September 26, 2013
The new leader of a major union in the airline industry says he’ll increase lobbying, oppose outsourcing, and help unions strengthen ties to local communities. Harry Lombardo, who started out cleaning buses in Philadelphia in 1972, was elected president of the Transport Workers Union, or TWU, during its convention in Las Vegas, the union said Wednesday.
Allegiant employees take to the streets in protest
MyNews3 KSNV, September 26, 2013
see video here
Allegiant Flight Attendants Protest
CBS Las Vegas, September 26, 2013
Las Vegas CBS KXNT – Hundreds of Transport Workers Union members staged a rush-hour protest outside Allegiant Air’s Las Vegas office on Thursday, protesting stalled contract negotiations with the company’s flight attendants. The flight attendants say they voted to join TWU in late 2010, and two years after sitting down at the table, are still waiting for their contract to be completed.
Allegiant employees take to the streets in protest
KSNV-TV NBC September 26, 2013
Transport Workers Union Vice President Thom McDaniel said the informational picketing wasn't a work stoppage, just a call for a contract. The union's convention was being held this week at the Mirage resort on the Strip.
photo credit las vegas sun
Allegiant reports few flight delays, but encounters turbulence from union
Las Vegas Sun September 26, 2013
Meanwhile, airline executives faced pickets outside the Las Vegas offices of parent company Allegiant Travel Co. Delegates to the Transport Workers Union of America's convention were upset that talks to ink a contract have stretched on for more than two years after flight attendants joined the union.
New TWU Chief Will Kick Off Term With Allegiant Protest
Forbes, September 25, 2013
The new president of the Transport Workers Union, who began his career sweeping and cleaning busses and trolley cars in Philadelphia, plans to kick off his tenure Friday with a demonstration at the headquarters of low-cost carrier Allegiant.
Allegiant Air cancels 12 daily flights during ongoing maintenance
of MD-80 evacuation slides
The Washington Post, September 23, 2013
LAS VEGAS — Allegiant Air told passengers that 12 flights were canceled Monday while it continues to overhaul emergency slides on its fleet of MD-80 aircraft.
The cancelations involved six routes, and the Las Vegas-based airline was contacting affected passengers by email and telephone to tell them their flights would be made up Tuesday, Allegiant spokeswoman Jessica Wheeler said.
Allegiant Air grounds most of fleet; more problems loom for days ahead
Las Vegas Review Journal, September 20, 2013
Friday’s flight delays are rooted in a problem on a Monday flight from Las Vegas to Peoria, Ill. A lavatory smoke detector went off while the MD-80 was on a taxiway. All 144 passengers and six crew members evacuated safely, but one of the four emergency slides did not properly deploy. The subsequent FAA inquiry revealed that slide manufacturer Zodiac Aerospace had changed its maintenance directive in 2007 to require an overhaul annually for slides more than 15 years old, but Allegiant continued the previous regimen of once every three years.
Allegiant delays, cancels flights to check MD-80s
Ken Ritter, AP, September 20, 2013
LAS VEGAS (AP) — Allegiant Air officials said Friday that delays and cancelations could continue for several days as more than half of the airline's MD-80s remain grounded for overhauls of emergency slides like the ones deployed in an evacuation this week.
Davis on Friday denied any link between the failure to maintain aircraft evacuation slides and company cost-control efforts.
"There was a disconnect between our maintenance program and the manufacturer requirement," he said. "Our program was not updated in 2007."
Allegiant delays flights to inspect MD-80 slides
USA Today, September 20, 2013
LAS VEGAS (AP) - Allegiant Airlines took more than half of its fleet of MD-80 aircraft out of service Friday to inspect emergency slides, four days after passengers and crew members deployed the devices to escape to the tarmac when smoke was reported on an Allegiant plane in Las Vegas.
Las Vegas-based Allegiant Travel Co., parent company of the airline, issued a statement saying Friday's inspections were linked to an unspecified "compliance issue" found during a follow-up review of Monday's evacuation at McCarran International Airport.
Allegiant forced to delay some flights, cancel others
Youngstown News, September 20, 2013
Allegiant forced to delay some flights, cancel others
Allegiant airlines announced a compliance issue with a portion of aircraft in its fleet, forcing the airline to reinspect the unspecified problem and pull as many as 30 airplanes from its service fleet.
Some Allegiant Air Flights Delayed, Canceled
AP, September 20, 2013
llegiant Air says it's delaying and canceling some flights over the next several days while it inspects the evacuation slides on its planes.
The airline isn't saying how many flights will be affected. Allegiant said Friday that up to 30 McDonnell-Douglas MD-80 planes will be removed from service so that crews can inspect the slides and make sure they comply with federal safety rules. A spokeswoman said the airline would provide more details later in the day.
Allegiant Air recalls 30 aircraft; Provo flight canceled
Daily Herald, Septeber 20, 2013
The Allegiant Air flight from Provo to Oakland has been canceled Friday amid aircraft recalls. Allegiant Air announced a "compliance issue" with its airplane escape slides early Friday, saying many slides in its MD80 fleet require immediate re-inspection.
The airline also did not say which flights would be affected, but a flight status check on the Provo to Oakland flight scheduled Friday indicates the flight has been canceled. Allegiant has flights out of Provo, traveling to Oakland, Los Angeles and the Mesa/Phoenix area.
As many as 30 aircraft will be taken out of service, the airline said, causing Allegiant to "delay, reschedule or cancel a number of flights over the next several days."
In a written statement, Allegiant said "it is unknown how long the disruption in flight schedule will last."
One day after Las Vegas evacuation:
Insider Selling: Allegiant Travel President Unloads 25,000 Shares of Stock (ALGT)
North Fork vue.com, September 19, 2013
Allegiant Travel (NASDAQ:ALGT) President Andrew Levy sold 25,000 shares of the stock on the open market in a transaction dated Tuesday, September 17th. The stock was sold at an average price of $98.69, for a total transaction of $2,467,250.00. Following the completion of the transaction, the president now directly owns 74,368 shares in the company. The transaction was disclosed in a document filed with the SEC,
Airline workers picket Allegiant Air in Clearwater
Tampa Bay Times, September 19, 2003
A small group of members of the Transport Workers Union conducted informational picketing at St. Petersburg-Clearwater International Airport on Thursday starting at 11 a.m. The group represents more than 600 flight attendants at Allegiant Air.
The event aimed to call attention to company actions that the workers believe have a negative impact on employees, passengers and communities. Specifically cited by the workers were the company's extra fees that added to the low fares, and its history of abandoning some routes.
Allegiant Air Flight Attendants Handing Out Flyers to Passengers
KCOY 12, Santa Maria, September 18, 2013
Before you book that next Allegiant Air flight, listen up. Some flight attendants are fed up with how things are run. Their union says they have to deal with too many angry customers who are upset with delayed flights and extra charges.
Some Allegiant Air flights are ending with a flight attendant handing passengers flyers. The flyers tell customers that attendants will continue to provide quality customer service, despite lengthy flight delays that have angered some customers recently.
Allegiant Emergency Evacuation
CI News Now, September 17
I was on the Allegiant flight in Las Vegas today, going down the runway, when we heard a strange sound and immediately the plane was stopped. The pilot and flight attendants began telling us to leave all our belongings and hurry to the exits to evacuate the plane. I grabbed my camera and went down the slide to begin taking pictures. There were people that were sick and others were frightened.
The fire department, police and rescue squads all came within minutes to take care of any problems that may have come up. We stood therenot knowing whether the plane was going to blow up or what was going to happen. Soon people brought water because of the extreme heat and then they shuttled us back to the airport. Within hours we were back on another flight and they told us we would all be receiving a refund for the flight. It was amazing how calm most of us kept in the heat of this crisis. Allegiant handled things with care and concern for all the passengers and everyone got taken care of. I will continue to fly Allegiant after experiencing this today. I am attaching some of the pictures I took. I have others. You may use them. It would be nice if you mention that I took them.
Evacuated Allegiant passenger from flight 436
Allegiant Facebook Page comment, September 16, 2013
I was one of the passengers today on Flight 436 from Vegas to Peoria, IL. Many of us are questioning why our plane even left the airport, as we all knew there had been some type of "problem" with the supposed air conditioning. When we boarded the plane, we IMMEDIATELY smelt a "burning" type smell throughout the plane. Many of us questioned what the burning smell was and why the plane was SO hot inside. We were about to take off when the fire alarms starting going off and then and only then did the crew react to the situation and we were evacuated on the run away via emergency slides. As I now have the opportunity to look back on these circumstances I have MANY questions about the safety of all the passengers and why in the world with all the problems going on, Allegiant thought it was safe enough for the plane to fly three hours to Peoria, IL. I am so thankful that the fire alarms went off before we were in the air...who knows what might have happened!!!!!!!!!!!!!!!!!!